FAQ
Q1: WHAT ARE THE SHIPPING AND DELIVERY TIMES FOR PURCHASING EXCAVATORS, SKID STEER LOADERS, AND THEIRATTACHMENTS IN THE UNITED STATES?
- Small Attachments in U.S. Stock (e.g., buckets, rakes): We shijwithin 3 business days via FedEx
or USPS, with an estimated delivery time of 5-7 business day:s. - Large Machines & Heavy Attachments in U.S. Stock (e.g., full imachines, large breakers): Due to size and weight, these are shipped via truck freight. Delivery within the U.S. typically takes 7-14 business days.
Q2: WHAT IS THE PAYMENT PROCESS FOR LARGE OR CUSTOM EQUIPIMENT?
We offer flexible payment options:
- U.S. Stock Products: Full payment is encouraged. For orders of 3 or more units, a deposit option is available to secure your order.
Q3：WHAT IS YOUR RETURN POLICY?
- U.S. Stock Items: We offer a 7-day no-hassle return policy. If the product is unused and in its original packaging, you may request a full refund. Please note that return shipping costs are the customer’s responsibility.
Q4: HOW IS AFTER-SALES AND TECHNICAL SUPPORT PROVIDED?
- Technical Support: All products include 1 year of free online technical support. Our expert team is available to remotely assist with any operational issues.
- Warranty: We provide a clear warranty policy for excavators and attachments. Specific terms and coverage duration can be found in the product warranty guide or by contacting our support team